Returns & Refunds Policy

Last Updated: 30 October 2026

At La Aeris, we want you to shop with confidence. If you receive a damaged, defective, or incorrect product, please contact us so that we can review the issue and help you with an appropriate resolution.

This policy explains how to request a return, replacement, or refund for orders placed through our website.

1. When Can I Request a Return or Refund?

Once you place an order on our website, you will receive an order confirmation if the order is successfully placed.

We begin processing orders after receiving the order details and completing any necessary checks.

Order processing time may vary depending on product availability, order volume and other operational factors.

Please note: An order confirmation does not always mean that the order has been dispatched. Dispatch takes place after the order has been processed.

2. How Can I Request a Return or Refund?

To raise a request:

  1. Email us at contact@zofabiotech.com or call +91 76580 19747, +91 7652977927.

  2. Share your order number and the contact details used when placing the order.

  3. Explain the issue and provide clear photographs or a short video showing the product and packaging, wherever relevant.

  4. Our team will review your request and communicate the next steps.

Please contact us as soon as possible, preferably within 48 hours of delivery, if you receive a damaged, defective, or incorrect product. This reporting preference does not restrict any rights available to you under applicable law.

Please retain the product and its original packaging until you receive further instructions. Do not send the product back without contacting us first.

3. Are Opened or Used Products Eligible for Return?

For hygiene and product-safety reasons, we generally do not accept opened or used products for change-of-mind returns.

However, if a product is defective, damaged, or incorrect, please contact us for a review. Opening a product to identify a genuine issue does not automatically remove your applicable consumer rights.

4. What Happens After My Request Is Reviewed?

After reviewing your request, we will communicate the appropriate resolution based on the circumstances.

Depending on the issue, this may include:

  • A replacement, subject to availability and applicable requirements.

  • A refund if approved or otherwise required under applicable law.

If a replacement is unavailable, we will inform you about the available resolution.

We will also explain whether the affected product needs to be returned and provide the necessary instructions.

5. Who Pays for Return Shipping?

If a return is required because you received a damaged, defective, or incorrect product, we will communicate the return-shipping arrangements and any applicable costs before asking you to send the product back.

For any other situation, return-shipping costs will be communicated before the return is arranged.

Any shipping charges will be handled in accordance with the applicable terms and consumer protection requirements.

6. How Will My Refund Be Processed?

Approved refunds will generally be initiated through the original payment method wherever possible.

Once the refund is approved, we will aim to initiate it within 7–10 business days, subject to completion of any required return or verification process and applicable requirements.

After initiation, the time taken for the amount to appear in your account may depend on your bank, payment gateway, or payment service provider.

If your refund has not appeared within the communicated timeframe, please contact us with your order number and available payment reference details.

7. Contact Us

For return requests, refund questions, or order-related assistance, please contact us.

Brand: La Aeris
Business Name: Zofa Biotech
Email: contact@zofabiotech.com
Phone: +91 76580 19747, +91 7652977927
Business Address: SCO 55, Ground Floor, New Grain Market, Sector 20, Panchkula, Haryana, India

Please include your order number when contacting us about an existing order.

8. Updates to This Policy

We may update this policy when our business processes or applicable requirements change. The latest version will be available on this page.

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