Terms & Conditions
Last Updated: 30 October 2026
Welcome to La Aeris. These Terms & Conditions govern your access to and use of the La Aeris website and your purchases through it.
La Aeris operates as a brand/division of Zofa Biotech. By accessing our website or placing an order, you agree to these terms, together with our applicable website policies. Please read them carefully before making a purchase.
If you do not agree with these terms, please do not use the website to place an order.
1. About La Aeris
La Aeris offers skincare and haircare products through its website.
Business Name: Zofa Biotech
Brand: La Aeris
Our contact information and business address are provided on our Contact Us page.
2. Eligibility and Website Use
You must be legally capable of entering into a binding agreement under applicable law to place an order through our website.
You agree to provide accurate and complete information when placing an order and to use the website only for lawful purposes.
You must not misuse the website, interfere with its operation, attempt unauthorised access, or use it for fraudulent or unlawful activities.
3. Products and Product Information
We aim to provide accurate product descriptions, ingredient information, directions for use, photographs, and other relevant details.
Product colours and appearance may vary slightly depending on lighting, photography, or the display settings of your device.
Please read the product description, ingredients, directions, and precautions before purchasing or using a product.
Product suitability and results may vary between individuals. Product descriptions are intended to provide information about the products and should not be interpreted as a guarantee of identical results for every customer.
If you have known allergies, sensitive skin, or specific health concerns, review the product information carefully and seek appropriate professional advice where necessary.
4. Product Availability
Products are offered subject to availability.
We may update product descriptions, prices, packaging information, or availability when necessary.
If a product becomes unavailable after an order is placed and payment has been received, we will contact you regarding the available options. Any applicable refund will be handled in accordance with our Cancellation Policy, Returns & Refunds Policy, and applicable requirements.
5. Prices, Offers, and Taxes
Product prices are displayed in Indian Rupees (INR), unless expressly stated otherwise.
The applicable product price, discounts and final payable amount will be displayed on the website or at checkout.
Promotional offers may be subject to specific conditions, validity periods, and product availability. The terms of an offer will be communicated where applicable.
We reserve the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will communicate with you and handle the matter in accordance with applicable law.
6. Orders and Order Confirmation
Placing an order constitutes a purchase request.
You are responsible for checking the selected products, quantities, delivery address, contact information, and final payable amount before completing checkout.
An order confirmation indicates that your order details have been received. We may need to verify payment, product availability, delivery details, or other information before fulfilling an order.
If we cannot fulfil an order, we will inform you and handle any payment or refund accordingly.
7. Payments
Online payment is required to place an order through the La Aeris website. Cash on Delivery (COD) is currently unavailable.
Customers may use the payment methods displayed at checkout. Available methods depend on the payment service provider and the options enabled for the transaction.
Payments are processed through the relevant payment service provider. Transactions may be subject to the provider’s applicable terms and security procedures.
You must provide accurate information required to complete your transaction. Never share confidential payment credentials, including OTPs or UPI PINs, with anyone claiming to represent La Aeris.
If a payment is deducted but an order is not confirmed, please contact us before placing the same order again.
8. Shipping and Delivery
We offer free delivery across India, subject to service availability at the delivery address. No minimum order value is required.
Delivery estimates depend on the destination, shipping arrangements, and other circumstances affecting transit. Delivery timelines are estimates unless expressly stated otherwise.
Customers are responsible for providing accurate delivery details. If an address or contact detail needs correction, please contact us as soon as possible. Changes may not be possible once an order has entered processing or has been dispatched.
For further details, please read our Shipping & Delivery Policy.
9. Cancellation, Returns, and Refunds
Order cancellations, returns, replacements, and refunds are handled according to our published policies and applicable consumer protection requirements.
You may request cancellation before your order is dispatched. Cancellation requests are subject to the order status and applicable requirements.
Returns and refunds may be requested for damaged, defective, or incorrect products, subject to review and applicable requirements.
Approved refunds will generally be initiated through the original payment method wherever possible. The time taken for a refund to appear in your account may depend on the payment service provider or bank.
For complete details, please refer to our:
Cancellation Policy
Returns & Refunds Policy
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or remedies available under applicable law.
10. Customer Support and Complaints
For order-related questions, product concerns, or general assistance, please contact us through the details provided on our Contact Us page.
Please include your order number when contacting us about an existing order.
Formal consumer grievances may be raised through the grievance mechanism and designated contact details published on our website.
We will handle complaints in accordance with applicable requirements.
11. Intellectual Property
The La Aeris website and its original content, including brand names, logos, product images, text, graphics, and design elements, are protected by applicable intellectual property laws.
You may access and use the website for personal, lawful shopping purposes.
You must not copy, reproduce, distribute, modify, or commercially use our website content or brand assets without appropriate permission, except where permitted by law.
12. Website Availability and Security
We aim to keep our website accessible and functioning properly. However, temporary interruptions may occur because of maintenance, technical issues, security measures, or circumstances beyond our reasonable control.
You agree not to interfere with website security or attempt to disrupt its operation.
Nothing in this section limits any rights or remedies available to consumers under applicable law.
13. Limitation of Liability
We will handle orders, customer complaints, and other obligations in accordance with applicable law.
To the extent permitted by law, we are not responsible for interruptions or failures caused by third-party services or circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including applicable consumer protection requirements.
14. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection requirements.
Please read our Privacy Policy to understand how information may be collected, used, stored, and shared.
15. Changes to These Terms
We may update these Terms & Conditions when our business practices, website features, or applicable requirements change.
The updated version will be published on this page with a revised date. Changes will apply as permitted by applicable law.
We encourage you to review these terms before placing an order.
16. Governing Law
These Terms & Conditions are governed by the laws of India, subject to applicable consumer protection laws and the jurisdiction of the competent courts or forums.
Nothing in these terms restricts any rights that consumers may have to seek remedies before a competent consumer dispute redressal authority.
17. Contact Us
For questions about these Terms & Conditions, please contact us:
Brand: La Aeris
Business Name: Zofa Biotech
Email: contact@zofabiotech.com
Phone: +91 76580 19747, +91 7652977927
Business Address: SCO 55, Ground Floor, New Grain Market, Sector 20, Panchkula, Haryana, India