Privacy Policy
Last Updated: 30 October 2026
At La Aeris, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect when you visit our website, place an order, contact us, or use our services, and how that information may be used and shared.
La Aeris operates as a brand/division of Zofa Biotech. This policy applies to information collected through the La Aeris website and related customer interactions.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal and Contact Information
Name
Email address
Phone number
Billing and delivery address
Order Information
Products ordered
Order number and order history
Order status and delivery details
Relevant communications about your order
Payment Information
Payments are handled through the payment service provider made available at checkout. We may receive transaction references, payment status, and other information necessary to confirm and manage your order.
We do not intend to collect or store your complete card details, UPI PIN, passwords, or other confidential payment credentials on our website.
Technical Information
When you visit our website, certain technical information may be collected through website hosting, security, functionality, and cookie technologies. Depending on the services enabled, this may include your IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We may use your information to:
Process and confirm orders.
Arrange shipping and delivery.
Process eligible cancellations, returns, and refunds.
Respond to enquiries and customer support requests.
Communicate order updates and important service information.
Maintain website security and prevent fraud or misuse.
Maintain business, transaction, and accounting records.
Meet applicable legal and regulatory requirements.
Improve website functionality and customer experience where appropriate.
We will use personal information for legitimate, disclosed purposes and obtain consent where required by applicable law.
3. How We Share Your Information
We do not sell your personal information to third parties.
Where necessary, we may share relevant information with:
Payment service providers: To process payments and verify transaction status.
Shipping and delivery partners: To deliver your orders.
Website hosting and technical service providers: To operate, secure, and maintain our website.
Customer communication providers: To respond to enquiries and send relevant order communications.
Professional advisers and authorities: Where disclosure is necessary for legal compliance or the establishment, exercise, or defence of legal claims.
These parties may process information according to their respective responsibilities, contractual arrangements, and applicable requirements.
4. Payments and Transaction Security
Online payments are processed through the payment options made available at checkout.
Payment processing may involve third-party payment service providers that operate under their own terms and privacy practices.
Please do not share your OTP, UPI PIN, card PIN, password, or other confidential payment credentials with anyone claiming to represent La Aeris.
We take reasonable measures to protect information handled through our website. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, shopping cart operations, checkout, security, and user preferences.
Depending on the features enabled on our website, additional technologies may be used for website performance, analytics, or other functionality.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, or other website features.
Where consent is required for non-essential cookies or similar technologies, we will handle that consent in accordance with applicable requirements.
6. How Long Do We Keep Your Information?
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, security, and legal compliance.
The retention period depends on the type of information and the applicable requirements. Information that is no longer required will be deleted or otherwise handled appropriately, subject to legal retention obligations.
7. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request information about personal data associated with you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where deletion is legally permissible.
Withdraw consent where processing is based on consent.
Raise a privacy-related complaint or grievance.
Some information may need to be retained where required by law or necessary to resolve a transaction or dispute.
To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before processing your request.
8. Third-Party Websites and Services
Our website may use or link to third-party services, including payment providers and delivery partners.
Their websites and services may be governed by separate privacy policies and terms. We encourage you to review those policies when using their services.
This Privacy Policy does not replace the privacy terms of independent third-party providers.
9. Children's Privacy
Our website is intended for general customers and is not specifically directed at children.
If you believe that a child has provided personal information in circumstances where collection was not appropriate, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features, or applicable legal requirements change.
The updated version will be published on this page with a revised date. We encourage you to review this page periodically.
11. Contact Us
For privacy-related questions or requests, please contact us:
Brand: La Aeris
Business Name: Zofa Biotech
Email: contact@zofabiotech.com
Phone: +91 76580 19747, +91 7652977927
Business Address: SCO 55, Ground Floor, New Grain Market, Sector 20, Panchkula, Haryana, India
Please provide sufficient details about your request so that we can identify the relevant information and respond appropriately.