Frequently Asked Questions
Last Updated: 29 October 2026
Have questions about La Aeris products, orders, or delivery? Find answers to the most common questions below. If you need further assistance, our team is here to help.
1. About La Aeris
What is La Aeris?
La Aeris is a skincare and haircare brand offering products designed to complement your everyday personal-care routine.
Who operates La Aeris?
La Aeris operates as a brand/division of Zofa Biotech. Please refer to our Contact Us page for our business contact details.
What products does La Aeris offer?
Our range includes skincare and haircare products such as face washes, sunscreens, face serums, hair serums, and hair oils. Please visit our Shop page to explore the available products.
2. Choosing and Using Products
How do I choose the right product for my skin or hair?
Check the individual product page for its intended use, ingredients, directions, and other product details. If you are unsure, contact our support team before placing your order.
Are La Aeris products suitable for every skin type?
Product suitability can vary from person to person. Please review the ingredients, intended skin type, and precautions listed on the relevant product page before purchasing.
How should I use skincare and haircare products?
Follow the directions and precautions provided on the product packaging and product page. If you experience irritation or an unexpected reaction, discontinue use and seek appropriate professional advice where necessary.
How long will it take to see results?
Results may vary depending on the product, individual characteristics, and consistency of use. Please follow the product directions and avoid expecting identical results for everyone.
3. Orders and Payments
How can I place an order?
Choose your products, add them to your cart, and proceed to checkout. Enter your delivery details, review your order total, and complete payment using an available payment method.
Is Cash on Delivery available?
No. Cash on Delivery (COD) is currently unavailable. Orders must be paid for online through the payment options displayed at checkout.
Which payment methods are available?
The payment methods enabled for your transaction will be displayed at checkout. Available options may depend on the payment service provider.
Will I receive an order confirmation?
After your order is successfully placed, you should receive an order confirmation through the contact channel provided during checkout. If you do not receive confirmation, please check your payment status and contact us if money has been deducted.
What should I do if money is deducted but my order is not confirmed?
Please contact us before placing the same order again. Share your payment reference or transaction ID, if available, so we can check the order and payment status.
Can I cancel my order?
You can request cancellation before your order is dispatched. Please contact us as soon as possible with your order number. Refer to our Cancellation Policy for the complete process.
Can I change my order or delivery address?
Please contact us as soon as possible. Changes may not be possible once your order has entered processing or has been dispatched.
4. Shipping and Delivery
Where does La Aeris deliver?
We offer delivery across India, subject to service availability at the delivery address.
Is shipping free?
Yes! We offer free shipping on all orders across India. No minimum order value is required.
How long will my order take to arrive?
Delivery estimates depend on your location and the shipping arrangements for your order. Please refer to the estimated delivery information provided during checkout or in our Shipping & Delivery Policy.
How can I track my order?
If tracking is available for your shipment, the tracking details will be shared through the applicable communication channel. If you have not received tracking information within the communicated timeframe, contact our support team.
What should I do if my order arrives damaged or I receive the wrong product?
Please contact us as soon as possible with your order number and clear photographs or a short video showing the product and packaging. Retain the product and packaging until our team provides further instructions.
5. Returns and Refunds
Can I return a product if I change my mind?
We do not generally accept returns for change-of-mind requests or personal preferences alone. However, damaged, defective, or incorrect products can be reported for review. Applicable consumer rights and remedies remain unaffected.
How can I request a return or replacement?
Contact us with your order number, a description of the issue, and supporting photographs or videos wherever relevant. Please wait for our team’s instructions before sending a product back.
How will I receive my refund?
Approved refunds will generally be initiated through the original payment method wherever possible. The time taken for the amount to appear in your account may depend on your bank or payment service provider.
What if my refund has not arrived?
Contact us with your order number and available payment reference details. We will help you check the refund status and guide you on the next steps.
For complete details, please read our Returns & Refunds Policy.
6. Contact and Support
How can I contact La Aeris?
You can reach our support team using the details below.
Brand: La Aeris
Business Name: Zofa Biotech
Email: contact@zofabiotech.com
Phone: +91 76580 19747, +91 7652977927
Business Address: SCO 55, Ground Floor, New Grain Market, Sector 20, Panchkula, Haryana, India
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
For formal consumer grievances, please refer to the grievance details published on our website.