SHOPPING INFORMATION

Cancellation Policy

At La Aeris, we want your shopping experience to be simple and hassle-free.

Learn how to request an order cancellation, what happens after dispatch and how eligible refunds are handled.

LAST UPDATED · 30 OCTOBER 2026

1. When Can I Cancel My Order?

You can request to cancel your order before it has been dispatched.

Please contact us as soon as possible after placing your order. Once an order has been dispatched, cancellation may no longer be possible.

Your cancellation will be confirmed only after our team checks the order status and approves the request.

2. How Can I Request a Cancellation?

To request cancellation:

  1. Email us at contact@zofabiotech.com or call +91 76580 19747, +91 7652977927.

  2. Share your order number and the contact details used when placing the order.

  3. Our team will check whether your order has been dispatched.

  4. We will inform you about the outcome of your cancellation request.

Please contact us as early as possible because orders may move to processing or dispatch soon after they are placed.

3. What If My Order Has Already Been Dispatched? Can I Request a Cancellation?

Once an order has been dispatched, it may not be possible to cancel it.

If you no longer want the product, please contact our customer support team for guidance. Any return or refund request will be handled according to our Returns & Refunds Policy and applicable consumer protection requirements.

Refusing delivery does not automatically guarantee a refund.

4. How Will My Refund Be Processed?

If your cancellation is approved after you have paid online, the eligible refund will be processed through the original payment method wherever possible.

The time taken for the refund to appear in your account may depend on the payment provider or bank. Our team will share the available refund status or guidance when your request is processed.

If an approved refund has not appeared in your account, please contact us with your order number and payment details so that we can help you check its status.

5. What If Money Is Deducted but My Order Is Not Confirmed?

If money has been deducted from your account but you have not received an order confirmation, please contact us before placing the same order again.

Share your payment reference or transaction ID, if available, along with your contact details.

We will check the order and payment status and guide you on the next steps. If the payment was unsuccessful but the amount was deducted, the reversal may depend on your bank or payment provider.

6. Can La Aeris Cancel an Order?

In certain situations, we may need to cancel an order if a product is unavailable, the order cannot be fulfilled, or verification issues prevent us from processing it.

If payment has already been received for an order cancelled by us, any eligible refund will be processed through the original payment method wherever possible.

7. Payment Methods

Online payment is required to place an order on our website. Cash on Delivery is not currently available.

Please check the final order amount and payment details at checkout before completing your purchase.

8. Contact Us

For cancellation requests, refund questions or order-related assistance, contact us using the details below.

Brand: La Aeris

Business Name: Zofa Biotech

Email: contact@zofabiotech.com

Phone: +91 76580 19747, +91 7652977927

Dispatch & Business Address: SCO 55, Ground Floor, New Grain Market, Sector 20, Panchkula, Haryana, India

Please include your order number in your message so that we can assist you more quickly.

9. Updates to This Policy

We may update this policy when our order processing or cancellation procedures change. The latest version will be available on this page.

We recommend reviewing this policy before placing an order.

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