Shipping & Delivery

Clear, thoughtful information for a smoother delivery experience.

At La Aeris, we want your shopping experience to be simple and hassle-free. This policy explains how we process, ship and deliver your orders, along with what you can do if you face a delivery issue.

Please read this policy before placing an order.

1. Order Processing

Once you place an order on our website, you will receive an order confirmation if the order is successfully placed.

We begin processing orders after receiving the order details and completing any necessary checks.

Order processing time may vary depending on product availability, order volume and other operational factors.

Please note: An order confirmation does not always mean that the order has been dispatched. Dispatch takes place after the order has been processed.

2. Shipping and Delivery Time

Your order’s estimated delivery timeline will be communicated through the information available at checkout or in your order confirmation, where applicable.

Actual delivery time may vary depending on your location, courier availability, weather conditions, public holidays and other factors affecting transportation.

If you need an update about your order, please contact us at contact@zofabiotech.com with your order number.

3. Shipping Charges

We offer free shipping on all orders placed through the La Aeris website. No minimum order value is required.

There are no additional shipping charges. The final payable amount will be displayed at checkout before you complete your purchase.

Any applicable taxes will be included in the final order amount.

4. Order Dispatch and Tracking

Once your order has been dispatched, tracking details will be shared with you when tracking is available.

You can use the tracking details to check the status of your shipment.

Please allow some time for tracking information to become available after dispatch, as courier systems may not update immediately.

If you have not received tracking information or your tracking status has not changed for an unusually long time, contact our customer support team.

5. Delivery Address and Contact Details

Please make sure that your shipping address, PIN code, phone number and other order details are correct before placing your order.

Incorrect or incomplete information may delay delivery or prevent the courier from delivering your package.

If you notice an error in your address after placing an order, contact us as soon as possible. We will check whether the details can be updated before dispatch.

Once an order has been dispatched, changes to the delivery address may not be possible.

6. Delivery Delays

Although we aim to deliver orders within the estimated timeline, delays can sometimes occur because of courier issues, weather conditions, public holidays, transportation disruptions or other circumstances beyond our control.

If your order is delayed, please contact us with your order number. We will help you check the available shipment information and guide you on the next steps.

7. Failed or Unsuccessful Delivery

A delivery attempt may fail if the recipient is unavailable, the address is incorrect, the phone number cannot be reached or the courier is unable to access the delivery location.

If your delivery attempt fails, please check any message or update received from the courier and contact us if you need assistance.

If the package is returned to us, we will review the order status and contact you regarding the available options.

Any further delivery attempt, reshipment or refund will depend on the circumstances and the applicable order and refund policy.

8. Damaged, Defective or Incorrect Products

Please check your order when it arrives.

If you receive a damaged, defective or incorrect product, contact us at contact@zofabiotech.com as soon as possible.

Please share:

  • Your order number.

  • The name of the product.

  • A brief description of the issue.

  • Clear photographs of the product and its packaging, where relevant.

This information will help us review your concern and guide you through the next steps under our Returns & Refunds Policy.

Please do not discard the product or its packaging until you have contacted us and received guidance, where reasonably possible.

9. Orders Not Received

If your order is marked as delivered but you have not received it, please contact us.

We will review the available tracking information and help you understand the next steps.

Please provide your order number and the phone number used while placing the order so that we can identify your purchase.

10. Changes to Shipping Information

We may update this Shipping & Delivery Policy when our shipping arrangements or business practices change.

The latest version will be published on this page. We recommend checking this page before placing an order.

11. Contact Us

If you have any questions about shipping, delivery, tracking or your order, please contact us using the details below.

Brand: La Aeris

Business Name: Zofa Biotech

Email: contact@zofabiotech.com

Phone: +91 76580 19747, +91 7652977927

Dispatch & Business Address: SCO 55, Ground Floor, New Grain Market, Sector 20, Panchkula, Haryana, India

We will do our best to assist you with your order-related concerns.

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